Student owned problems

    Teachers can recognise student owned problems.

    Often lack skills to assist.

    Attempts to address problems can be counter productive.

        12 Roadblocks to Communication

   Active Listening

    Feed back the student’s message in your own words

    ·           Creates interaction

    ·           Checks whether your understanding is correct

    ·           Shows the student that you understand

    ·           Allows the student to clarify

    Requirements for Active Listening

    ·           Trust in student’s ability to solve the problem

    ·           Acceptance of student’s feelings

    ·           Understanding that feelings can be momentary

    ·           Desire to help, make time

    ·           Empathise but do not make it your problem

    ·      Real problem often comes to light later on

    ·           If you feel uncomfortable with the problem?

    ·           Respect privacy and confidentiality: do not gossip